Outlook hangs when printing certain HTML emails and states "Connecting to printer"

 When you try and print an email in Outlook you see Outlook hang whilst "Connecting to printer...".


This only happens on certain emails.

Running ProcMon from Microsoft/SysInternals shows the following request (other requests removed).


Looking closer at the email shows that the issue is caused by trying to download a tracking gif.



Opening the source of the email as HTML shows the following

<img src="http://api.skype.com/tracking/emails/open/7131000042619205562.gif">


To resolve the issue

  • Temporarily disable your network adapter

    or

  • Click Actions > Edit Message and remove the tracking gif

    or

  • Click forward or reply so that the message is open in the editor and it will print correctly.





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