CRITICAL Microsoft Azure Bug - unexpected charges on deleted resources

We've recently been working on latest Azure agent for our network documentation tool XIA Configuration Server.

We have multiple Azure environments including production, development and test one of which is a small Microsoft Partner Network tenant which includes Microsoft Action Pack credits for Azure.

As part of the testing we created multiple resource types in the tenant including a Key Vault Managed HSM. 

The resource was expensive so was deleted when testing was complete.


Unfortunately there seems to be a critical bug in Azure (perhaps related to the HSM module only), whereby we're seeing hundreds of £ of charges accumulating a few hours.


The issue was reported to Microsoft who acknowledge there may be an issue but refused to resolve the issue or even look into it until a credit card is assigned to the subscription and the spending limit removed.

We refused to assign a corporate card to the subscription on the grounds that exposes to to unlimited financial risk from this bug and told Microsoft to just add credits in the backend if they needed to. They said they didn't have the ability to do that and kept demanding a credit card and no limit to be assigned to it.

Luckily for us this is just an MPN subscription account with a credit cap on it so it just means we have lost the use of our MPN environment as the credits expire almost instantly every month as they are refreshed.

There is something seriously wrong in Azure that could be exposing customers to some serious financial risk.


If you've experienced problems with Azure like this feel free to comment below.

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