Network Audit and Documentation, CENTREL Solutions Blog

If you are using your EE mobile in Costa Rica you may find that you do not get an E, 3G or 4G symbol though your phone connects to the Kolbi ICE network. Calling EE technical support is an issue as they'll run through standard troubleshooting. There is only one solution. EE DOES NOT SUPPORT DATA ROAMING IN COSTA RICA. Solution You must call EE and demand that they unlock your phone and purchase a local SIM card and pay as you go data. It can take upto 72 hours to unlock your phone (it really takes on a few hours if you put them under pressure). You can then purchase a Kolbi ICE (the local provider) SIM card and install it in your phone. Please note that You'll have a new number WhatsApp will work with as perviously as long as you tell it to use your old number when you start the app

If you're abroad with EE and you find that data roaming doesn't work you can try one of the following on your iPhone Goto Settings > General > About and check your Carrier Version. If you update your iOS to the latest version you'll get a new carrier update if one is available. Goto Settings > Mobile Data and check that Mobile Data and Roaming is enabled. Login to the My EE web site and goto devices, you can see these checkboxes. If roaming abroad is disabled nothing will work. If call abroad and premium rate is unchecked then you can't call back home from abroad. This should be abled for business but isn't. You'll notice that you can't change the check yourself. You have to call EE. Goto Settings > General > Reset > Reset Network Settings. WARNING this will reset your Wifi settings too and you'll lose things like your Wifi passwords. It's a good idea to do a phone backup before doing this. Check with EE to see if