Sony WH-1000XM4 warranty evasion (are Sony headphones waterproof and can they be used for sport?)
I've recently bought a pair of Sony WH-1000XM4 headphones at £350 which includes noise cancelling and are excellent for working in café and other busy environments. During Coronavirus lockdown it made sense to use these headphones for exercise whilst trapped in the house. Within 6 months the headphones weren't charging properly and a few weeks later completely failed. I raised a warranty call with Sony and was pretty annoyed such a high value pair of headphones had failed so soon, but since they were only 8 months old and under warranty at least I'd get them repaired. Wrong. Having sent them back to the Sony repair centre SONYUKTEC in Pencoed, Wales I waited a while and was finally told that the unit had failed because of water damage. I was quite surprised as they'd never been outside the house except for a flight and then they were in the case the whole time outdoors. I told them I'd only used them indoors for work and exercise during lockdown. They pointed out th...