Tuesday, 8 March 2016

Installing OneDrive for Business sync client "We found a problem" error

When you want to install the "OneDrive for Business sync client for SharePoint 2013 and SharePoint Online" to sync with your OneDrive for business on Office 365 if you are using Microsoft Office 2013 you try and download the GrooveRetail application from here


You receive the following error message



This error message is rather confusing because it suggests that you should either install using the office installation CD or uninstall Office, however the Office 2013 installer does not include the OneDrive for Business Sync client.

The solution is to install the Microsoft SkyDrive Pro component from the Office installation. This confusion is due to Microsoft having to rename Skydrive after BSkyB court case.




This installs the sync tools to the following location (another name for the OneDrive / SkyDrive client being Groove).
C:\Program Files\Microsoft Office\Office15\GROOVE.EXE





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