Friday, 19 February 2016

When you scan a Citrix XenApp Farm you may see the error "0x80000007 Entry not found"

Symptoms
When you scan a Citrix XenApp Farm you may see the error "0x80000007 Entry not found" - for example
The Citrix XenApp farm agent encountered an exception when 'Reading section'. Error executing the command 'command'. Cannot find object with id objectidentifier (0x80000007 Entry not found.).

Alternative errors may include
"Error getting data collector for zone zonename (0x802D0006)"

Cause
This error can be caused by objects that have become deleted from the Citrix Data Store but are still referenced by objects within the farm. When viewed in the Citrix AppCenter you see the object marked as "Unknown" - for example "Unknown Worker Group 10F403500000001EE".




 
Resolution
Use the user interface to remove the corrupt objects

or

Use the DSCHECK command to clean the Data Store.
http://support.citrix.com/article/CTX124406

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